We don't place many restrictions on returns however if you decide you wish to cancel or return an order the return shipping costs must be paid by you and the product and packaging must in as new order. We do accept change of mind returns however there may be a restocking fee and you will be required to cover the cost of return postage.
For the most cost effective returns on items up to 25kg we recommend www.sendle.com.au . Returns of larger items can be very expensive so please choose carefully.
Please notify Ozpig Australia within 10 working days in the unlikely event that the item arrives damaged or faulty. In addition to a detailed description, we ask you to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty or return process. Submit your details by going to email@example.com Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return an item without our approval.
We will issue you with a RMA (Return Merchandise Authority) that will include an address for shipping. We will provide the correct return address when the RMA is issued. To make a claim or return an item, we ask you to describe the issue precisely and provide some evidence to support your claim, and advise whether you are requesting a replacement, repair, refund or credit. Refunds generally take up to 5 working days to process, upon receipt of returned goods (unless advised by us a return is not required) and we will notify you once the refund has been processed. However, please allow an additional 5 working days for your financial institution to process it.
A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers. We thank you as by co-operating with our procedure we can ensure an easy return or warranty claim process.
Cancellations of "pay over time" orders may incur a cancellation fee as some providers do not refund merchant fees. We only charge the amount we are charged.